Recent Articles
I didn't receive an email/My email is stuck in Quarantine
You can access your quarantine mailbox by going to this website https://security.microsoft.com/quarantine There you can go and review and release all messages that you want to be sent to your mailbox. We would also encourage you to whitelist any ...
How to Edit PDFs in Microsoft Edge
If you do not have access to Adobe to edit PDFs for assignments or templates provided in class, you may use Microsoft Edge to do so. Make sure you have downloaded the PDF before following these instructions. (Most downloads are stored by default in ...
How To Record a PowerPoint Presentation in Canvas Studio
Please see the attached PDF Document for instructions on how to screen record / screen capture a PowerPoint presentation to Canvas Studio. The video below also outlines the whole process and follows along with the PDF step-by-step for reference:
Safari Access Restriction: Canvas is Blocking my schoolwork on Apple MacBook
To resolve access issues with third-party sites such as MyOpenMath, Testout, etc., Please disable cross-site tracking in Safari. Navigate to Safari > Preferences, click on Privacy, and ensure that "Prevent cross-site tracking" is turned off. If ...
Microsoft Authenticator - Service Principal Error
When attempting to use Microsoft Authenticator to sign into EGCC applications such as Canvas, the EGCC Student Portal, or the EGCC Mobile App on your iOS device, you may run into a Service Principal AADSTS900491 error that prevents you from ...
Attention: Help Desk Easter Holiday Schedule
Due to the observance of Easter, the EGCC IT Help Desk will have the following limited weekend hours:
Friday, March 29th: Closed
Saturday, March 30th: noon to 10pm ET
Sunday, March 31st: noon to 9pm ET
Contact Us
Phone: 833-428-6743 or (833) GATORHD
Hours of Operation
Monday - Thursday: 7am ET to midnight ET
Friday: 7am ET to 10pm ET
Saturday: noon ET to 10pm ET
Sunday: noon ET to midnight ET