"Cached Credentials Have Expired. Please Sign In" Error Message

"Cached Credentials Have Expired. Please Sign In" Error Message

1. Go to task bar and find the OneDrive cloud icon (if it doesn’t exist on the task bar, you may right-click the windows icon and select Search to search for OneDrive).

2. Right-click the OneDrive cloud icon and select Settings.

3. Under Office tab, un-check “Use Office to sync files I open”.

4. Click OK.

Close and Re-open Word, Excel, PowerPoint.

    • Related Articles

    • Microsoft 70003 Error Message

      To resolve the Microsoft 70003 error message when attempting to sign into the Student Portal or activate Microsoft Office, please use the following steps. First open the Settings on your PC and click on the Accounts button shown in this screenshot. ...
    • Office 365 for EGCC Students

      As an EGCC student you are permitted 5 copies of Microsoft Office 365.  To obtain your licenses and download the software, please login into the new Gateway Student Portal using your EGCC Email address @student.egcc.edu as your username and your ...
    • Creating an RTF file in Microsoft Word

      Creating a Rich Text File in Microsoft Word 1. Click on the "File" menu then select the "Save As" option.  2. Select a location to save the file (OneDrive, This PC, or Browse to a different location on your computer to save the file under) Name the ...
    • Downloading OneDrive Files

      Please see the below instructions to assist you with downloading files from Microsoft OneDrive.    Downloading files from OneDrive: 1. Open your OneDrive and select the files/folders that you want to download.           a. To download only some files ...
    • How to Access Your old OneDrive Data

      EGCC has recently migrated to a new Microsoft system.  Prior to this migration an email was sent to all students requesting that they download their OneDrive data by December 13th 2019.  If you did not download all of your OneDrive files prior to ...