How to Clear Cookies and Cache

How to Clear Cookies and Cache

When troubleshooting issues with any site, always exit your browser completely after clearing your cache before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.


From within your Chrome browser click on the three dots in the upper right of the screen:

Select "More tools" and then "Clear browsing data:"

Make sure "Time range" is set to "All time" and that the boxes for "Browsing history," "Cookies and other site data," and "Cached images and files" are all checked and then click on "Clear data:"


Click on the ‘hamburger’ icon (the three lines) at the top right of the screen and then click Options:

From the menu on the left now click on Privacy & Security:

If you want to clear your browsing history, click on Clear History. If you want to clear Cookies and cached data, click on Clear Data:

Internet Explorer

Click on the gear icon at the top right of the Internet Explorer window:

Scroll down to Safety and then Delete browsing history:

Check the boxes for the items you want to delete and then click Delete:

Microsoft Edge

Click on Settings button in the toolbar. It has three dots. 

Select History.

From the History menu, select Clear History. 

Check the boxes for the items you would like to delete, then click Clear. 

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