I can't get into my Outlook email it goes back to Gmail. (faculty/staff)

I can't get into my Outlook email it goes back to Gmail. (faculty/staff)

Please try clearing your browser's cache and cookies. Last night we finished transitioning our mail to Outlook so we only need the one email link. However, since the link for Outlook is now the same as it used to be for Gmail, your browser might be loading that page from memory instead of the correct page. Clearing the cache should resolve this issue.
You may also try this alternate URL: outlook.office.com


Here are the steps to clear your cache and cookies:
  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

















For instructions on how to clear browser cache on a different device,  visit this link and select your device.
    • Related Articles

    • Can I use Apples' or any other built in mail app for my work email? (Staff and Faculty)

      While we understand the convenience of having the native apps on your devices, we don't recommend you using them. For security purposes we ask that you download the Outlook app from either the Google Play or App store. Since we turned on Two ...
    • Forwarding student email to a personal email

      ***NOTE: Students can setup their student email to forward to another email but if they want to communicate with their instructor or other classmates, then they need to use their student email to communicate*** Turn on automatic forwarding On your ...
    • Adding Student Email to PCs

      Use the attached documentation to setup your student email on popular Windows PCs using applications such as Outlook and Microsoft Windows Mail.
    • Eastern Gateway Community College Gmail FAQs

      When will I receive my Gmail account? You will receive your student email account when your application form has been reviewed and processed.     How do I access my Gmail? Login to the Gateway Student Portal and click on the Gmail button. What is my ...
    • How do I access my student email using an iPhone or iPad?

      For instructions, please visit https://egcc.edu/wp-content/uploads/2018/05/Adding-Student-Email-to-iPhone-or-iPad.pdf