I didn't receive an email/My email is stuck in Quarantine

I didn't receive an email/My email is stuck in Quarantine

You can access your quarantine mailbox by going to this website https://security.microsoft.com/quarantine

There you can go and review and release all messages that you want to be sent to your mailbox. 

We would also encourage you to whitelist any email senders. That way you get them sent to your inbox and aren't held up in your quarantine.

To whitelist an email address in Outlook 365, Have you tried the steps below:

Open Outlook 365 and click on the gear icon in the top right corner.
Select "Mail" on the left side menu.
Click on "Junk email" in the left-hand menu.
Under the "Safe senders and domains" section, click on "Add".
Enter the email address you want to whitelist and click "Enter".
Click "Save" at the bottom of the page.

    • Related Articles

    • How to set an Email Reminder for an Event in Outlook Calendar

      Set an Email Reminder for an Event Follow these steps to add an automatic email reminder to an event in your Outlook.com calendar. Log into your Outlook.com account, and select the Calendar icon at the bottom of the left-hand menu. You can also reach ...

    • Export Data from Outlook

      1. Open the Outlook Desktop App Click on the windows icon “Start”. Usually found in the lower left corner of your screen. Type “Outlook”, Then click on the icon. 2. Begin exporting Outlook data. Once Outlook has opened click on File in the upper left ...

    • I can't get into my Outlook email it goes back to Gmail. (faculty/staff)

      Please try clearing your browser's cache and cookies. Clearing the cache should resolve this issue. You may also try this alternate URL: outlook.office.com Here are the steps to clear your cache and cookies: On your computer, open Chrome. At the top ...

    • Office 365 for EGCC Students

      As an EGCC student you are permitted 5 copies of Microsoft Office 365.  To obtain your licenses and download the software, please login into the new Gateway Student Portal using your EGCC Email address @student.egcc.edu as your username and your ...

    • Forwarding student email to a personal email

      ***NOTE: Students can setup their student email to forward to another email but if they want to communicate with their instructor or other classmates, then they need to use their student email to communicate*** Turn on automatic forwarding On your ...