Some students have reported intermittent issues where they type up a response to a discussion question in Canvas and when they post it, it ends up posting with a blank reply instead of the information they typed up.
Instructure support says that this can happen if during a reply, if the student clicks outside of the text entry box and then types an 'N' on their keyboard, it can generate a new blank box and can result in submitting blank text.
There are two recommendations that students should keep in mind when posting responses.
1) It is recommended that you type your response in a separate application like NotePad, Microsoft Word, or TextEdit and then copy/paste that response into the discussion text entry box. That way if there is an issue with posting, the student does not lose the original post and can simply copy/paste a new version to the thread.
2) Instructure recommends that users disable the ability to use keyboard shortcuts. They can do this by clicking on the 'Account' button on the left sidebar (the one that can have your photo on it). Click on 'Settings' and then scroll all the way down to the User settings.
Click the button as shown in the image below and choose disable.
Discussion Assignments - Finding and Posting
Locating Discussion Assignments Locating Discussion assignments can, at first, be confusing for a student new to using Canvas. Most courses are setup for the Discussion assignments to be located within weekly modules or units on the course's 'Home' ...
Submitting a discussion in Canvas
Some classes are not set up to have a discussion section to click to find discussion questions. If this is the case, go to the home area and find the discussion in the list there and click on the discussion. For example, here is a discussion question ...
How to Upload and Post to Canvas Studio Using YouTube - Mobile
If you're having trouble uploading a video to Canvas Studio - e.g., Canvas won't recognize your webcam, the video seems to hang when uploading, etc. - an alternate route is to upload it to YouTube first. On a mobile device, you can either record it ...
Canvas Studio - Recording Video / Attaching to a Discussion
How To Record a Video in Studio Step 1: In Canvas click on the Studio icon located on the blue sidebar. Step 2: Click on the "Record" icon in the upper right side of the page. Then select the "Webcam Capture" link. Step 3: Give Canvas Studio ...
How to Upload and Post to Canvas Studio Using YouTube - PC
If you're having trouble uploading a video to Canvas Studio - e.g., Canvas won't recognize your webcam, the video seems to hang when uploading, etc. - an alternate route is to upload it to YouTube first. To do this, first make sure that you have ...